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How i89 Handles Your Personal Information

When you open an account and use bKash, Nagad, or Rocket to fund it, you share personal data with us — and we take that seriously. This page explains exactly what we collect, why we collect it, and what you can do about it.

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i89 How i89 Handles Your Personal Information
DATA HANDLING DETAIL

How We Protect and Manage Your Information

Security and transparency are not afterthoughts in how we run accounts. Here is the practical detail on the four areas that matter most to you: how your data is secured, what cookies do, how long we keep things, and how you can request changes.

Account Security

Your account is protected with SSL encryption in transit and hashed credential storage at rest. We use OTP verification for login and withdrawal requests to confirm it is really you.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage non-essential cookies through your browser settings at any time.

Data Retention

Active account data is kept while your account is open. After closure, we retain records for the period required by applicable law, then delete or anonymise them.

Requesting Changes

To access, correct, or request deletion of your data, contact support via live chat or email. We will verify your identity before processing any change to your account records.

PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct, or delete your personal data, or if you have a question about how we handle your information, our support team can help. Reach out through any of the channels below and mention that your query is about your privacy or account data so we can route it to the right person quickly.

Live Chat Open the chat widget from any page in your account. Mention 'privacy request' and we will connect you with the right team.
Email Support Send your data request or privacy question to our support address. Include your registered account details so we can verify your identity.
Account Settings Some data preferences — like marketing communications — can be updated directly inside your account settings without contacting support.

Common Questions About Your Privacy

These are the questions we hear most often about data, account privacy, and your rights on i89. If yours is not here, live chat is the fastest way to get a direct answer.

We collect your name, contact details, date of birth, and the payment method you register — such as your bKash or Nagad number. We also log your device and IP address when you access your account.

Only the data those processors need to complete your transaction is shared. We do not pass your full account profile to any payment provider, and we never store your mobile wallet PIN.

Yes. Contact support via live chat or email, state that you want a data access request, and we will verify your identity before sending you a summary of the information we hold.

Send a deletion request through live chat or email. We will process it after identity verification. Some records may be retained for the period required by applicable law before full deletion.

We use essential session cookies to keep you logged in and optional analytics cookies to improve the lobby. You can block non-essential cookies in your browser settings without losing account access.

We retain your records for the period required under applicable law in your region after account closure. Once that period ends, data is deleted or anonymised. The exact duration depends on local legal requirements.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.